ProFlux Maxon

Introduction

ProfluxMaxon ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and disclose your information when you use our financial planning services, visit our website at profluxmaxon.com, or interact with our educational programs.

This policy applies to all users of our services, including individuals seeking budget planning guidance, participants in our learning programs, and visitors to our website. We operate under Bulgarian law and European Union regulations, ensuring your data receives comprehensive protection.

Data Controller Information

ProfluxMaxon Contact Details

Address: ul. "Ivan Vazov" 40, 5100 Tsentar, Gorna Oryahovitsa, Bulgaria

Phone: +359887801976

Email: help@profluxmaxon.com

Data Protection Officer: Available through our main contact email for privacy-related inquiries

Information We Collect

Personal Information You Provide

Contact details including name, email address, phone number, and mailing address
Financial information such as income levels, expense categories, and budget goals (when you use our planning services)
Account credentials and profile information for our learning platform
Payment information when you purchase our educational programs
Communication records including emails, chat logs, and support tickets
Survey responses and feedback about our services

Information Collected Automatically

Device information including IP address, browser type, operating system
Website usage data such as pages visited, time spent, and navigation patterns
Cookies and similar tracking technologies for site functionality and analytics
Location data (general geographic area based on IP address)
Session information and user interaction data within our educational platform

How We Use Your Information

Purpose	Legal Basis (GDPR)	Data Types
Provide financial planning services	Contract Performance	Contact info, financial data
Deliver educational content	Contract Performance	Account details, progress data
Process payments	Contract Performance	Payment information
Customer support	Legitimate Interest	Contact info, communication records
Website analytics	Legitimate Interest	Usage data, device information
Marketing communications	Consent	Contact details, preferences

We never sell your personal information to third parties. Your financial data is used exclusively to provide the services you've requested and improve your experience with our platform.

Data Sharing and Disclosure

We may share your information in limited circumstances with trusted partners who help us deliver our services. All third parties are bound by strict confidentiality agreements and data processing terms.

Service Providers

Payment processors for secure transaction handling
Cloud hosting providers for data storage and platform operations
Email service providers for communications
Analytics platforms for website improvement (anonymized data only)

Legal Requirements

We may disclose your information when required by Bulgarian law, EU regulations, or valid legal process. This includes compliance with tax authorities, financial regulators, and law enforcement when legally obligated.

Your Rights Under GDPR

As a data subject under European Union law, you have comprehensive rights regarding your personal information:

Right to Access

Request copies of your personal data and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Limit how we use your data while maintaining your account.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for marketing purposes.

To exercise any of these rights, contact us at help@profluxmaxon.com. We'll respond within 30 days and may require identity verification for security purposes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

SSL/TLS encryption for all data transmission
Encrypted database storage for sensitive information
Multi-factor authentication for administrative access
Regular security audits and vulnerability assessments
Secure backup systems with encryption

Administrative Controls

Limited access to personal data on a need-to-know basis
Regular staff training on data protection practices
Incident response procedures for potential data breaches
Regular review and updating of security policies

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

Account Information: Retained while your account is active plus 3 years after closure
Financial Planning Data: 7 years from last interaction (Bulgarian tax law requirement)
Payment Records: 7 years for accounting and tax purposes
Marketing Communications: Until you unsubscribe or withdraw consent
Website Analytics: 26 months maximum
Support Communications: 5 years for service improvement

After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in many cases by contacting us directly.

International Data Transfers

While we primarily process data within the European Economic Area, some of our trusted service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection
Additional security measures for transfers to non-adequate countries
Regular assessment of transfer mechanisms and data protection levels

Cookies and Tracking

Our website uses cookies and similar technologies to provide functionality, analyze usage, and improve your experience. You can control cookie preferences through your browser settings.

Types of Cookies We Use

Essential Cookies: Required for basic site functionality and security
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used for relevant advertising (with your consent)

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

Email notification to your registered address
Prominent notice on our website
In-app notification for learning platform users
Updated "Last Modified" date at the top of this policy

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account or discontinue using our services.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

Email: help@profluxmaxon.com (Subject: Privacy Inquiry)